This Privacy Policy outlines how Lucille & Raymond ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://lucille-raymond.com/ (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Company Information
Email: info@lucille-raymond.com
Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use and disclosure of your information as described below.
If you do not agree with this policy, we kindly ask you not to use our Services.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use and disclosure of your information as described below. If you do not agree with this policy, we kindly ask you not to use our Services.
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. Each revised version will be published on the website with the updated date, and we will take the necessary steps in accordance with applicable law.
To provide our Services, we collect — and have collected within the past 12 months — personal information from various sources. The information we collect and how we use it depends on how you interact with us.
In addition to the purposes described below, we may use your information to communicate with you, deliver our Services, comply with legal obligations, enforce our terms of service and protect our rights and those of our users.
Basic details: name, postal address, phone number and email address.
Order information: name, billing and shipping address, payment confirmation, email and phone number.
Account information: username, password and any security questions.
Purchase information: products you have viewed, added to your cart or added to your wishlist.
Customer service details: information you share with us through messages or emails to customer support.
We automatically collect certain information about your interaction with our Services (“usage data”) through cookies, pixels and similar technologies. This may include:
How you access and use the website
Information about your device and browser
Your network connection and IP address
Other details about your browsing behavior on the website
We may also receive certain information about you from partners and service providers acting on our behalf, such as:
Companies that support our website and Services
Payment processors that collect and process your payment details (credit card, billing address, etc.) to complete your order and deliver your products
We use your personal information for the following purposes:
Delivery of products and services: processing payments, preparing and shipping orders, notifications, account management, returns and exchanges and collecting reviews
Marketing and communication: sending personalized offers, newsletters and promotions
Security and fraud prevention: detecting, analyzing and preventing fraudulent or harmful activities
Customer relationship: customer support, continuous improvement of our Services and maintaining a trust-based relationship with our customers
If you have questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your data protection rights, you may contact us at:
📧info@lucille-raymond.com
We do our best to respond within 24 hours.
We cover your shipping so you can focus on what’s important: the joy of receiving your jewelry.
If your piece isn’t perfect for you, you can return it easily within 30 days.
Your payment information is processed securely and is fully encrypted.
Your satisfaction has always been our first priority.